Customer Stories

How Assurance Financial Increased Borrower NPS and Shortened Turn Times by 7 Days

Assurance Financial shaved off time on each order by automating most of the low-value tasks they used to complete manually. This led to a seven-day reduction in turn times, and borrowers greatly appreciate the faster, streamlined experience, reflected in borrower NPS. Reducing turn times by one week represents a $150 reduction in costs per loan for lenders.

Thumbnail image of Reggora case study on how Assurance Financial increased borrower NPS and shorted turn times 7 days

Contributors

Katherine Campbell
Katherine Campbell

Chief Digital Officer

Assurance Financial

Scott Alexander
Scott Alexander

Director of Operations

Assurance Financial

Summary

Customer Stories

How Assurance Financial Increased Borrower NPS and Shortened Turn Times by 7 Days

Assurance Financial shaved off time on each order by automating most of the low-value tasks they used to complete manually. This led to a seven-day reduction in turn times, and borrowers greatly appreciate the faster, streamlined experience, reflected in borrower NPS. Reducing turn times by one week represents a $150 reduction in costs per loan for lenders.

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Thumbnail image of Reggora case study on how Assurance Financial increased borrower NPS and shorted turn times 7 days

Contributors

Katherine Campbell
Katherine Campbell

Chief Digital Officer

Assurance Financial

Scott Alexander
Scott Alexander

Director of Operations

Assurance Financial

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