Welcome to Reggora’s “Meet the Team” series! Reggora is powered by a team of smart, hard working people dedicated to the mission of appraisal innovation, and we’ve all taken very different paths to get here. In this series, we’ll introduce you to different members of the Reggora family. This week features Katie Flood, who joined Reggora in February 2020 as an Implementation Manager, then quickly became our Customer Success Team Lead in August.
Katie Flood: Customer Success Team Lead
Q: Tell us about yourself. Where did you grow up? Go to school? What do you enjoy doing?
A: I grew up in Ramsey, New Jersey and have lived on the East Coast ever since. I studied Linguistics at Cornell University and then lived in Arlington, Virginia for three and a half years before moving up to Boston to join the Reggora team. I love music, reading, and any form of travel (from exploring my new neighborhood to international road trips).
Q: Where did you work before Reggora?
A: I started off on a small Customer Success team at an ed-tech startup, and was lucky enough to help build out the implementation team as the company grew. I realized quite quickly that I loved working at a SaaS startup, and sought out every opportunity to work cross-functionally. I wanted to challenge myself and try something new, so after a few years I joined an international technology company to grow their Customer Success team in North America, where I spent most of 2019 before joining Reggora this year.
Q: Why did you join the Reggora team?
A: I genuinely missed working at a startup - I wanted to help grow a team from the early stages and to learn a business from the ground up. When I stumbled upon Reggora, I instantly knew that this is where I wanted to be. The company was (and still is) growing unbelievably quickly, the industry is complex and always presents a new challenge, and the team here is truly unmatched.
Q: What do you do here at Reggora?
A: As the Customer Success Team Lead, I focus on ensuring that our team has the requisite resources to power our implementations and support our customers. I work with product and engineering to identify trends and customer needs, serve as a training resource for the team, consult on workflows and technical configurations, and more. No two days are ever the same, which I love. My role allows me to work with every function of the business and every day brings a new problem to solve.
Q: What’s something you’ve learned (in general, or about yourself) while working at Reggora?
A: I knew that I loved learning new things, but it’s been wildly rewarding to learn about the space we operate in and to dive back into a more technical position - when I joined Reggora, I was new to the mortgage industry and was coming off of a less technical role. Working here has also taught me so much about managing change and growth - I was the fifth person on the Customer Success team back in February, and now we’ve surpassed fifteen.
Q: What is your favorite part of your job/ what is the best part about being on the team?
A: I know that I’m working with some of the smartest colleagues that I’ll ever have the privilege to work with - we truly have a phenomenal team. Everyone here is motivated to bring the company to the next level, and we embrace the challenge (and sometimes, the chaos) of transforming real estate.
Katie, many of our customers have you to thank for their stellar experience. Our team certainly would not be where it is today without all of your hard work. Thank you for sharing with us, and for all that you do here at Reggora.
We’re continuing to hire across all departments here at Reggora. To learn about joining the team and see our open roles, visit www.reggora.com/careers.
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