Customer Success
Full Time
Part Time
Remote/US

Customer Support Representative

Reggora is seeking a Customer Support Representative to immediately join our team and provide inbound technical support to the growing list of lenders and appraisal vendors who leverage our platform. This role requires stellar technical troubleshooting and customer service skills to drive value outcomes and solve problems for our clients. 

What You’ll Do:

  • Troubleshoot and provide technical support and training to appraisers, lender users, and technical integration partners
  • Work cross-functionally with Product and Engineering teams to ensure customer issues are escalated and resolved promptly and correctly
  • Identify and champion innovations and improvements to help drive the growth of our business

Who We’re Looking For:

  • You are dedicated to providing excellent client service and support and have excellent phone presence and technical skills
  • You’re a motivated self-starter who can dive into changing products and processes and work independently to achieve results
  • You’re a collaborative team player who rolls up their sleeves, responds quickly and decisively, and is able to productively work with the team to achieve company objectives
  • You thrive in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like Reggora

Our Ideal Candidate Has:

  • 1-2 years experience in customer support, preferably within an enterprise SaaS company or high-growth startup
  • Experience with CRM and ticketing systems such as Salesforce, Zendesk, and Talkdesk
  • Strong interpersonal skills with an ability to build rapport and earn the trust of customers
  • Excellent technical acumen with an eye for complex systems and integrations
  • A desire to solve problems and build relationships 
  • Attention to detail, thoroughness and an urgency to consistently set and meet deadlines
  • Strong written and verbal communication skills
  • Knowledge of residential appraisal and mortgage processes a plus

About Reggora

Reggora is a rapidly growing, Series B fintech company transforming the market for residential real estate valuation. Reggora provides an enterprise B2B software solution which automates the real estate appraisal and valuation process for lenders through streamlined workflow tools and data aggregation. Reggora is backed by the same investors behind companies like Twitter, Slack, Wayfair, and Draftkings (Spark Capital, Boston Seed Capital, 1984 Ventures and Tamarisc). We are a remote-first company.

Reggora is an equal opportunity employer that values diversity. We believe diverse teams build better companies and we strive to create a space where everyone feels at home. We do not discriminate based on race, color, national origin, religion, gender, sexual orientation, age, veteran status, disability status, or any other class protected by law.

Salary for positions at this level start at $55,000 and range based on years of experience, locality, and market conditions, among other factors.

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